We currently ship to any address in the United States, including APOs, and FPOs, excluding PO Boxes. At this time, we DO ship to only limited destinations outside the United States, but we will be expanding our business to include all international destinations very soon. Please check back in the coming months for updated shipping information. Contact us for special requirements.
Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS) and United States Postal Service (USPS). We will the option to select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. Orders shipped to APO, FPO and PO Boxes are automatically sent via USPS. We do not require a signature for UPS or USPS shipments. Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.
Redneck Rides will no longer ship product without signature confirmation. We are sorry for any inconvenience this may cause but because of the sharp increase in theft and scammers using the credit card loopholes, we must insist on a signature confirmation on every package we send. If you place an order, we must ship to a location where you must sign for the package.
For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer.
When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.
Shipment Delivery Time
Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.
Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 1 PM Monday through Friday, not including standard business holidays. Orders received by the shipping center after 1 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, EVPerformance.com will notify you by email.
Here’s a quick reference guide for shipping times from when the order leaves our distribution center(s):
|When you use:||Your order will arrive:|
|Next Day Air||Next Business Day|
|2nd Day Air||Within 3 Business Days|
|Ground||Within 3-10 business days (usually 3-7 business days)|
Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering (Next Day Air, 2nd Day Air or Ground). This includes items shipped in multiple boxes and/or from multiple locations. We charge standard UPS rates.
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call Redneck Rides Customer Service (1-256-607-0110) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.
Orders Lost in Shipping
All orders shipped with a tracking number are the responsibility of the customer and the carrier. If your package tracking information shows that it has been delivered but you have not received it, please open a case with the shipping carrier. Notify EVPerformance so that we can assist the carrier with the investigation. A case must be opened within 5 days of when the carrier reports the package as being delivered.
In unusual circumstances, if we have shipped the package without a tracking please contact us within 10 days of our system ship date and we will open an investigation for a lost package.
Your original shipping charge will only be refunded for a part sent to you in error, a defective part, an order damaged in shipping or a part that fails under warranty. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details.
We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty. Details can be found in the Returns Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at firstname.lastname@example.org or call us at 1-888-387-3736 before attempting to return the part. COD shipments will not be accepted.
Changes to Shipping Policy
Changes to this policy may change from time to time. Please contact us if you have any questions.