Terms & Conditions
You may return an item within 30 days of the invoice date for a refund (shipping fees not included). We will issue a refund in the same form of payment originally used for the purchase of the item within 3 to 5 business days of our receiving your item. If you paid directly from your bank account, it may take up to 5 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.
The customer will be responsible for the return shipping of non-defective products. The cost of return shipping will be deducted from your refund if the return is a result of our error or tests defective. Items must be in original shipment condition, in original packaging and with all warranty cards, manuals, and accessories. ALL returns are subject to a 15% restocking fee. Products returned with damaged packaging will be charged a 20% restocking fee.
We cannot accept returns of:
- Any item that contains flammable liquids
- Electrical parts, connectors and fuses
- Partial lots cannot be returned – ex. 6 in a kit, want to return 2
- Items that have been installed, used, glued, cut, or abused
Redneck Rides will fully refund any defective return for any reason, excluding items sold as "used", within 30 days of purchase. Please us our automated RMA number system to request a return. All items are tested upon receipt. If a product is returned as defective and tests otherwise, the customer will be held responsible for the shipping fees and deducted from the refund. "Used" items are sold "as is".
Products cannot be exchanged for other items. We do not process exchanges on returned merchandise. Please return your item and process a new order for the items that you would like.
Returns and refunds cannot be accepted without a copy of the receipt, invoice and packing slip, where applicable.
If you received an extra item in a shipment, or items were delivered to you that you didn’t order, please let us know. We will mail you postage paid return label for their return.
Redneck Rides will use UPS Ground for shipping and returns unless another negotiated shipping method is arranged prior to shipping and returning items.